Your questions, answered plainly

No. JoinedInbox runs in your web browser - any computer, tablet or phone. On a phone, add it to your home screen and it works like an app.

About 10 minutes for most people. You type each email address and its password, we do the rest. If you'd rather not, we'll set it up for you - just ask.

Yes - Gmail, Outlook and Hotmail addresses, Yahoo, and any address that came with your website hosting (Hostinger, GoDaddy, IONOS, one.com and the rest).

Google's way of letting other services collect your Gmail safely. It takes two minutes to get one, and we show you exactly where to click, with pictures, during setup.

Each plan includes a number of addresses - from 3 on the smallest plan to 20 on the biggest. It's shown on every plan card on the pricing page.

No. You keep every address you have now. Customers keep writing to the same address, and your replies come from it as always.

No. It's one inbox for the addresses you already have. You don't get, and don't need, a new address.

Only if you switch that on. Some people enable it to stop a small hosting mailbox filling up - your full history stays safe with us either way. It's off unless you choose it, and we ask you to confirm before it ever runs.

We collect your inbox. Mail that rules at your provider move into other folders stays in those folders there. Tip: do your organising with labels inside JoinedInbox instead - they work across all your addresses.

Eventually, yes - "leave mail on server" means a copy stays at your provider. When it gets tight, either tidy up at your provider or switch that address to "delete after collecting" - your full history stays safe with us either way.

When you connect an address, we can collect your older mail too, so your history is searchable in one place. You choose how far back to go.

Your mail is stored on servers in Europe, your email passwords are kept encrypted, and your mail is backed up every night to a separate location.

On a Teams plan, you add each person from the Team page. Everyone gets their own login, and you choose which mailboxes each person can see and reply from.

Only what you allow. Each member sees just the mailboxes you've given them - and you, as the owner, always see everything.

Yes. Assign any email to a member as a task - with a due date and an urgent flag if you like. They see it under "Assigned to me", and you see when it's done.

Remove or disable them from the Team page - one click, and they're signed out everywhere instantly. Their work stays; only their access goes.

That's exactly what we prevent. When someone opens a message or starts replying, everyone else sees it - "Emma is replying" - so nobody doubles up.

The owner manages the structure - labels, connected addresses, team, billing. Members do the mail work: read, reply, label, assign and complete tasks on their mailboxes.

No. Customers get a normal email from your normal address - no ticket numbers, nothing impersonal.

No. One flat price covers the plan's whole allowance - a Teams plan includes you plus up to 10, 20 or 30 members, for one price.

Yes. Monthly costs one tenth of the yearly price - so paying yearly gives you two months free.

No trial - but full money back within 14 days of your first payment, no questions asked.

Yes - enter your promotion code at checkout and the discount shows before you pay.

Not on yearly plans - we email you 30 days and again 7 days before renewal. Monthly plans renew each month like any subscription.

Yes. Moving up is instant - you pay only the difference. Moving down applies at your next renewal, as long as your usage fits the smaller plan's storage, address and member allowances - we'll show you exact numbers if it doesn't.

Yes. Download everything - all messages and attachments - in a standard format other email programs can open.

Your service runs to the end of the paid period. After that you get plenty of time and email reminders to download your mail before anything is removed.

From your account page, in a couple of clicks. No phone calls, no retention scripts.